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How Providence Streamlined Employee Communications to Improve Patient Care and Safety

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Learn how SocialChorus streamlined systems and helped Providence reach its 120,000 caregivers and gain agility during critical operations.
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How do you reach 120,000 frontline healthcare workers in 1,000+ locations across 7 states? How can you measure communications across your systems to ensure they’re getting critical patient care and employee safety information?

Leaders at multi-state healthcare network Providence knew they needed to unify their fragmented regional communications to deliver timely information to improve care and safety. Learn how SocialChorus streamlined systems and helped the organization reach its 120,000 caregivers and gain agility during critical operations.

The integration that SocialChorus has with the Microsoft tool stack is pretty remarkable. We have definitely seen the synergy between the two with the ability to amplify or push content to SharePoint online or Teams. And SocialChorus allows us to refresh content across all systems in real-time. It saves us time and allows us to do our jobs much more efficiently…which during times of extreme change is really, really critical.

-Preston Smith, Director of Communications, Providence

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Transforming the employee experience

In the wake of the pandemic, healthcare system Providence led the way in digital transformation. A large part of that change involved giving their frontline caregivers the right digital experience, and ensuring they were able to get the information they needed when they needed it. Find out how they did it—and what challenges they encountered along the way—during this insightful Q&A with their CIO and CCO.

Congratulations, B.J. Moore!

We applaud B.J. Moore, Executive Vice President and Chief Information Officer for Providence!

Recently announced as the 2021 Seattle CIO of the Year, B.J. was instrumental in championing SocialChorus’ single publishing platform which allows Providence to “publish, target and streamline delivery of content and information to all caregivers—across (their) Microsoft endpoints.” He was recognized for his innovative approach to streamlining information systems. His efforts resulted in an 8 times increase in caregiver engagement and a 25% increase in manager engagement, fostering company-wide alignment during and beyond the pandemic.

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We are changing our company name, but our platform is still the same—Firstup. We are redefining the digital employee experience to put people first and lift companies up. We make communication solutions that build authentic engagement and create two-way conversation between employees and companies. Our powerful orchestration engine connects every worker, everywhere, on any device with personalized information that helps them do their best work. That’s why 40% of Fortune 100 companies like Amazon, ABInBev, Ford and Pfizer have chosen us to power their frontline, simplify their digital workplace and unlock the potential of their workforces. Get started at

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