Category: Cruising Altitude

“If I can see myself in a Hilton ad, it feels personalized. If it includes people of different colors, ages and genders, I’m creating a …

Tony talks about user-journey mapping, setting expectations for continuous improvement, and striving for employee delight.

Aaron talks about how the hard work behind the scenes makes for a seamless digital employee experience.

Mark discusses the challenges of personalizing the employee experience at larger companies, streamlining IT operations at the service desk and automating busy work. He also shares tips on how to tell if initiatives are being effective, how to avoid the IT ticket circus and the importance of trying out new digital tools.