Cruising Altitude
Shoot for the Stars
“I began to challenge notions about leadership. I’ve experienced that you can be yourself and be an effective leader. You need diversity in leadership styles.” …
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Category: Cruising Altitude
Cruising Altitude
One Size Does Not Fit All
“Mr. Leonard Lauder has always said listen first and lead second. It’s important to have intimate conversations with people and really understand what people want.” …
Cruising Altitude
Merging Cultures: How to Retain Employees After an Acquisition
“There is this trap we fall into of assuming we know what employees want and what they need. And we don’t. We can make some …
Cruising Altitude
Delivering A Tailored Experience To Each Employee
“The best EX leaders find us where we are and deliver us information that’s personalized to us and entices us to take action.” Nicole Alvino …
Cruising Altitude
See Yourself in the Customer Experience
“If I can see myself in a Hilton ad, it feels personalized. If it includes people of different colors, ages and genders, I’m creating a …
Cruising Altitude
Becoming the Employee Experience Guru
Tony talks about user-journey mapping, setting expectations for continuous improvement, and striving for employee delight.
Cruising Altitude
Crafting A Seamless Employee Experience
Aaron talks about how the hard work behind the scenes makes for a seamless digital employee experience.
Cruising Altitude
Supporting employee success again and again
Mark discusses the challenges of personalizing the employee experience at larger companies, streamlining IT operations at the service desk and automating busy work. He also shares tips on how to tell if initiatives are being effective, how to avoid the IT ticket circus and the importance of trying out new digital tools.