Shoot for the Stars
“I began to challenge notions about leadership. I’ve experienced that you can be yourself and be an effective leader. You need diversity in leadership styles.” …
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“I began to challenge notions about leadership. I’ve experienced that you can be yourself and be an effective leader. You need diversity in leadership styles.” …
“Mr. Leonard Lauder has always said listen first and lead second. It’s important to have intimate conversations with people and really understand what people want.” …
“There is this trap we fall into of assuming we know what employees want and what they need. And we don’t. We can make some …
“The best EX leaders find us where we are and deliver us information that’s personalized to us and entices us to take action.” Nicole Alvino …
“If I can see myself in a Hilton ad, it feels personalized. If it includes people of different colors, ages and genders, I’m creating a …
Tony talks about user-journey mapping, setting expectations for continuous improvement, and striving for employee delight.
Aaron talks about how the hard work behind the scenes makes for a seamless digital employee experience.
Mark discusses the challenges of personalizing the employee experience at larger companies, streamlining IT operations at the service desk and automating busy work. He also shares tips on how to tell if initiatives are being effective, how to avoid the IT ticket circus and the importance of trying out new digital tools.
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