Customer Case Study
HOW IT STARTED
The need to reach a growing multi-generational team
How do you update your communications and digital employee experience to mobilize your millennial and Gen Z workers? Lincoln Financial needed to reach and support these employees in a way that would also be user friendly for everyone at the organization.
Relying on email didn’t fit the bill, and neither did the company’s aging intranet. Adding digital signage had made communicating more cumbersome, and the company’s analytics were siloed by communication channel, with no single place to measure unified results across every endpoint.
WHERE THEY LANDED
Creating a digital workplace that can mobilize every employee
After modernizing with SocialChorus, Lincoln Financial is able to reach 100% of their workforce on employees’ preferred communications channels. Using our platform, the company can align and coordinate action around key line-of-business strategies. Leadership is also better able to connect with workers, helping the organization become one of the most transparent firms in finance.
Employee engagement, as measured by the company’s adoption rates, was at just 30%-40% when Lincoln Financial first added SocialChorus in 2018. Today all employees at the company have adopted the platform, and the organization’s top 4 content channels are all viewed by more than 90% of the workforce.