Customer Case Study
How Providence streamlined employee communications to improve patient care and safety
HOW IT STARTED
Coordinating action among a dispersed regional workforce
How do you reach 120,000 frontline healthcare workers in 1,000+ locations across 7 states? How can you measure communications across your systems to ensure they’re getting critical patient care and employee safety information?
Leaders at multi-state healthcare network Providence knew they needed to unify their fragmented regional communications to deliver timely information to improve care and safety. SocialChorus streamlined company systems, enabling the organization to reach its 120,000 caregivers and gain agility during critical operations.
WHERE THEY LANDED
Unifying systems for company-wide reach and analytics
Providence turned to SocialChorus as a way to centralize communications, reach every worker on their preferred communication channel and measure response across their organization—critical for an industry like healthcare where workers must mobilize quickly.
When COVID-19 hit, Providence was able to view unified analytics for their pandemic messaging with the FirstUp Analyze dashboard. Seeing the employee response to their messaging across all the segments of their worker population helped the company foster company-wide alignment around their pandemic response.