When implementing new technologies in the workplace, it is imperative that your entire workforce is included, from executives to part-time workers, and most importantly, your frontline employees. As your company’s first line of contact with customers, they’re vital to creating a great customer experience. But they often feel disconnected from their organization, because workforce communications are difficult for them to access—for example, they may not have a company email or a computer nearby to access the intranet.
In this guide, you’ll learn how to use technology to help your organization take these three important steps to engage frontline employees:
- Optimize your internal communications: Find out how to connect with frontline workers on the communications channels and devices they prefer, and how to target your message to the right groups of employees.
- Invest in onboarding: Learn why creating a thoughtful onboarding experience is key to retaining workers in the first 90 days of employment.
- Recognize frontline employees: Get ideas for how to partner with your HR and communications teams to implement valuable recognition programs.
Start engaging and empowering your frontline workforce.