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3 steps to empowering your frontline teams with technology

Our updated guide will show you how to engage your frontline workforce with the right information using the latest technology.

When implementing new technologies in the workplace, it is imperative that your entire workforce is included, from executives to part-time workers, and most importantly, your frontline employees. As your company’s first line of contact with customers, they’re vital to creating a great customer experience. But they often feel disconnected from their organization, because workforce communications are difficult for them to access—for example, they may not have a company email or a computer nearby to access the intranet. 

In this guide, you’ll learn how to use technology to help your organization take these three important steps to engage frontline employees: 

  • Optimize your internal communications: Find out how to connect with frontline workers on the communications channels and devices they prefer, and how to target your message to the right groups of employees. 
  • Invest in onboarding: Learn why creating a thoughtful onboarding experience is key to retaining workers in the first 90 days of employment. 
  • Recognize frontline employees: Get ideas for how to partner with your HR and communications teams to implement valuable recognition programs.
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SocialChorus is the creator of FirstUp, the platform that makes the digital employee experience work for every worker. Using our powerful orchestration engine, we bring personalized information and systems access to every employee where they are—on any endpoint or device, in any language, anywhere in the world. Whether they’re wired, mobile, frontline, distributed or essential, FirstUp gives employees what they need to do their jobs efficiently, and companies what they need to achieve agility. That’s how we help enterprise customers like Amazon, ABInBev, Ford and GSK continue to transform their businesses.

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