What’s the advantage of using an internal communications agency? There are actually quite a few benefits.
First, employee communications teams are notoriously lean (approximately 1 communicator for every 10,000 employees). So lots of communications teams need extra support now and again.
Second, internal communicators are under great pressure today to deliver great results during a period of intense change. As companies adopt more digital technology, employees need to shift and adapt. And this makes the role of internal communicators more important than ever. Because if employees are left in the dark, a company’s investment in a digital transformation is at risk.
Your choice of communications tools is critical. It’s no surprise we’re partial to getting companies onboarded with a workforce communications platform to streamline work for communicators and maximize their efficiency. But sometimes even when you have the most up-to-date tools, you still need some extra help. Luckily, there are internal communications agencies and consultants to help.
If you’re in that category, here are a few of our favorite internal communications agencies to consider. They work with the largest global brands and help teams engage with their workforce in a meaningful way. And many offer resources to keep communicators in the know with the latest trends.
Here are 20 top internal communications agencies and influencers (in alphabetical order).
An independent ideas agency, they believe great ideas combined with standout design connects our clients with their customers and employees. From powerful branding and brand communications, through to inspiring websites, diverse digital marketing, engaging internal communications campaigns, and a whole lot more. You name it, and they’ve probably designed the t-shirt.
With a simmering frustration and knowledge that they could do things better, they set about their masked mission and in 2008, under the cover of darkness launched Alive.
Via courses and consulting, Rachel Miller helps internal communicators thrive by increasing their skills, knowledge, and confidence. Her clients include LEGO, BBC, NHS, ARM, Transport for London and British Red Cross. She’s trained hundreds of internal communicators through her popular online Masterclasses (she’ll launch a new one at the end of 2019).
If you want to learn more about her, check out her award-winning blog, which she’s produced for 10 years. You can also hear her speak at the CIPR Inside conference in the UK in October 2019.
Jason Anthoine is the managing founder of Audacity, a consulting firm focused on employee engagement, internal communications, and culture change. For nearly 30 years, he’s helped global brands define and share their corporate stories and to transform their workplaces from tired and bored to inspired and onboard.
Recent assignments include internal comms, employee engagement and culture change work for Bayer Crop Science, Baystate Health, Cox Communications, HID Global, Johnson & Johnson, Verint Systems and Xerox. He specializes in helping companies inform, inspire, and involve their employees.
Brilliant Ink is a hybrid consulting firm and creative agency with 17 employees who have backgrounds in recruiting, HR, training, PR, advertising, analytics, graphic design and (of course) internal communications.
The company begins every project with a thorough assessment of the client’s current employee experience and business needs. The company uses a research-driven approach to create meaningful experiences across the entire employee life cycle. For more than a decade, Brilliant Ink has partnered with organizations of all sizes. Check out Brilliant Ink’s resources on its site; it’s full of tools and information to help communicators in their day-to-day work.
Changing The Terms is an innovative communication practice based in the Netherlands, run by Mike Klein. Changing The Terms delivers cutting-edge research, strategy, and content built on a deep understanding of internal dynamics in organizations, communities, and markets.
Klein’s areas of expertise include campaign planning, social network analysis, content development, qualitative research, native English copywriting for international audiences, and thought leadership in internal communication and engagement. Book him for a free consultation or check out his free book online, From Lincoln to LinkedIn.
For 20 years, Crescenzo Communications has worked with and trained thousands of communicators Along with their consulting and training services, they offer real-world experience and can deliver best-practice case studies from organizations of all sizes (something not all consultants in the industry can offer).
Crescenzo Communications is a two-person firm, so they don’t farm anything out to junior-level staffers. They pride themselves on getting to know you, your business, and your culture, and creating custom solutions and recommendations.
Davis & Company leads with innovative solutions that reach, engage, and motivate employees. Founded in 1984, Davis & Company has a proven track record of supporting leading companies in a variety of industries and geographies to communicate effectively. Their services include internal communications, strategy and planning, HR communication, change communication, design, writing, and assessments. Clients include Aptalis Pharma, Goodyear, Nestle, ITT, and Celgene.
Founded by Victoria Dew, SCMP, Dewpoint Communications helps purpose-driven businesses grow faster, smarter and more sustainably through strong culture, communication and leadership. Our coaching and consulting clients range from solopreneurs and startups to some of the world’s largest technology companies. We love working with clients on:
- Creating & Transforming Culture
- Communication skills coaching for corporate functions
- Internal Communications Strategy and Planning
- Discovering and Articulating Mission, Vision and Value
Kristin Hancock believes when employees love walking through your doors, your customers will, too. With more than 10 years of experience in corporate communications, she holds a unique perspective on work, life and how human connection improves both. For each client, she conducts an internal communications audit, crafts a winning communications strategy, and guides implementation. She can also improve the performance of any executive team through skills development.
Based in Toronto, Inner Strength Communication Inc, helps organizations, leaders and communication professionals enable, engage and empower employees to successfully manage change and deliver results.
President and owner, Priya Bates, ABC, MC, CMP, IABC Fellow is a globally- and nationally-recognized communications professional who has spent 25 years working with organizations navigating transformational change with success from the inside out.
Intactic is a modern communications consultancy with a reputation for helping forward-thinking companies reinvent their employee experience. Well-known for their proprietary Human-Centric Strategy Methodology™, Intactic works with companies across the globe during times of transformation, growth or to develop and activate digital workplace and behavior change efforts.
As a full-service brand studio and creative agency, Intactic facilitates initiatives in partnership with IT, HR and communications to ensure the focus stays on creating cultures and environments where talented people can thrive.
Intactic has a track record of working with some of the most reputable companies in the world including CHANEL, Genentech, GE, Tapestry, and Molson Coors, as well as growth-stage companies like Turnitin and Prothena.
12. Local Wisdom
Local Wisdom was founded in 1999 by four Rutgers computer scientists huddled in a basement. Today, the company is a team of a couple dozen designers, coders, and writers, in New Jersey, immersed in UX design, marketing, communications, product development, and content production.
CEO Pinaki Kathiari ran a highly rated (4.2 out of 5 stars) workshop on communication strategy design using paper airplanes at PRSA Connect, in May of this year. This July, he will be co-presenting with Microsoft on Building Employee Experience Teams, at the 6th Annual Strategic Internal Communications Conference in Boston, MA.
13. Redefining Comms
Redefining Communications is a collective consultancy to help companies understand the power of effective communication. Working with business teams all over the UK, it has rebranded organisations, developed campaigns for internal technology launches and consulted with business leaders in their plans for growth.
Founder Jenni Field, has more than 15 years of experience in communications and is president-elect for the Chartered Institute of Public Relations (CIPR).
In 2001, during a time of intense change in the marketplace, Barbara Fagan-Smith saw the necessity and often forgotten importance of identifying and connecting with employees. She founded ROI to help companies succeed during times of change by effectively communicating with and engaging employees. Our first client was Hewlett-Packard, who we helped with the acquisition and integration of Compaq. Subsequently, we have continued to work with HP through four CEO transitions and numerous other changes.
ROI has gone on to work with nearly 100 organizations, including 25% of the Fortune 100. Our clients span across all industries, and our work has affected several million employees in dozens of Fortune 500 companies. We have many strong, long-term client relationships built on a foundation of exceptional performance.
Simply Communicate is a consultancy service that helps large organisations design, develop, and implement social intranets and digital workplaces. Whether you are preparing your business case, launching your new platform, or driving adoption on an existing site, they have the people, the expertise, and the processes to help you succeed.
They also run their famous smile events – the largest conferences and workshops in the UK on all aspects of internal communication in the digital age. And they have helped put in collaborative intranets at: The National Trust, COTY, Monster.com, and Interxion.
16. Angela Sinickas
Angela Sinickas, ABC, is CEO of Sinickas Communications, Inc., an international management consultancy focusing on communication effectiveness research and strategy. She has been measuring the effectiveness of communication since 1981.
Her prolific publications and speaking engagements in 32 countries have made her name synonymous with measuring the business impact of organizational communication. She is the author of the manual “How to Measure Your Communication Programs,” and has been a regular columnist for the magazine Strategic Communication Management and on the editorial boards of two professional journals.
They have been working in enterprise social networking — the world of internal, social communications — since its inception. Their founder, Carrie Basham Young, is considered a pioneer in the space, founding Socialcast in 2005.
Talk Social to Me brings seasoned community, collaboration, and communication experts to your internal social efforts. They partner closely with Heads of Internal Communication, Talent, and IT to create a holistic engagement program. Their client relationships are rooted in mutual accountability, trust, respect, and a genuine partnership.
Headquartered in Atlanta, Tribe is an agency devoted entirely to internal communications. The company works with global and national brands to build employee engagement. They have unique experience helping companies improve the experience of their deskless workers (in both the manufacturing and the healthcare industries). Tribe develops strategic plans, employee communications, and engagement programs to build a strong internal culture. Client experience includes Target, Porsche, Embassy Suites, UPS, Coca-Cola Refreshments, Jeppesen and GE.
Erika Migliaccio is a spirited and innovative human resources executive with 20 years of executive HR leadership experience guiding large, multinational teams through a variety of business cycles in both generalist and specialist roles. Combining deep business acumen, creative courage, and strategic vision, Upstream drives significant business results while inspiring and engaging employees.
Is building employee trust in your organization high on your agenda? Is your department spending more on employee communications than ever? See how your company stacks up to the hundreds we surveyed in our 2019 Internal Communicator Index. Read it today.