SocialChorus and Dynamic Signal are joining forces. Learn more

What I Learned from Jacob Morgan about the Employee Experience

Share on linkedin
Share on twitter
Share on facebook
Share on email
How is the employee experience shaped? We sat down with expert Jacob Morgan to learn what companies are doing to give their employees a better experience at work.
what i learned from jacob morgan blog

I caught up last week with Jacob Morgan, futurist and author of the just-published “Employee Experience Advantage.” It has a great subtitle: “How to win the war for talent by giving employees the workspaces they want, the tools they need and a culture they can celebrate”.

I have not yet read the book, but plan to crack it open this weekend. I am hoping it’s not like a lot of business books i.e. 250 pages because the publisher asked for 250 when in fact there are only 125 pages of good content. We like a lot of what Jacob writes, so we bought a bunch of copies for the office and for our customers. Jacob writes about the tools employees need–and we believe that our platform should be one of the new technologies that companies deploy to dramatically improve their employee experience.

My top takeaways from my conversation with Jacob:

  • the traditional process of running employee engagement surveys, fixing one driver of engagement with a new perk or benefit, and then waiting until next year is broken. It’s the equivalent of an adrenaline shot, and once it wears off, the employee experience is left unchanged and still flawed.
  • the employee experience should mean “how the organization works.”  And changing that for the better will drive the sustained engagement that leaders — and employees — crave. Jacob’s P.O.V. is that there are three primary components to how work gets done: culture, technology, and physical space.
  • companies need to address these three areas for two reasons: 1.) to attract and retain talent in a digital world and 2.) to perform better than their competitors and peer companies.
  • of the 250 companies that he researched, only six percent qualified for the “experiential” designation — and those companies way out-performed the others in terms of EPS. The R.O.I. proof is obvious and measurable.
  • when starting the journey to transform the real drivers of employee engagement (culture, physical space and technology) do the analysis of your own employees and start with your own data as to their needs and wants — don’t design it based on someone else’s playbook or prescription.
  • as you would expect, Jacob suggests it starts the top, and that a dedicated employee experience champion is needed (how many VPs of Employee Experience on Linkedin?), as well as a strong HR-IT partnership to deliver the technology component of the winning employee experience.

What I am most excited about is the Employee Experience Index that Jacob has launched.  If he tracks companies over time via the index, then we will have real data to measure the long-term impact of making these investments in our employee experience.

You can preview the first 30 pages of Morgan’s new book, The Employee Experience Advantage: How to Win the War for Talent by Giving Employees the Workspace they Want, the Tools they Need, and a Culture They can Celebrate, here. This book guides readers on a journey of creating a place where employees actually want to work based on analysis of over 250 leading organizations. To order your copy, follow this link. 

Related resources



SocialChorus is the creator of FirstUp, the platform that makes the digital employee experience work for every worker. Using our powerful orchestration engine, we bring personalized information and systems access to every employee where they are—on any endpoint or device, in any language, anywhere in the world. Whether they’re wired, mobile, frontline, distributed or essential, FirstUp gives employees what they need to do their jobs efficiently, and companies what they need to achieve agility. That’s how we help enterprise customers like Amazon, ABInBev, Ford and GSK continue to transform their businesses.

Related podcast

Related webinar recording

Recent posts

Sign up for our Newsletter

Enjoy our blog? Get the latest news delivered straight to your inbox.